Our tea is sourced from various regions of Japan. We source much of our matcha from Uji, whereas our other teas are cultivated in regions such as Shizuoka and Kagoshima which are known to specialize in tea production.

Matcha sold outside of Japan is divided into an informal grading system. This grading system is a ploy that was developed for marketing purposes in the West and is instilled without moderation. Companies are able to assign a "grade" to their matcha without having any proper testing or checking on the accuracy of such quality levels. As a Japanese company, we do not want to assign obscure grades to our products as this is not a concept here.

We recommend that you store our teas away from light and sealed firmly in a cool environment. Placing it in the refrigerator is best to optimize long term freshness.

While it heavily depends, there will always be at least 3 months before the best by date. Upon opening, we do recommend that you consume all the contents within 1-2 months for the best quality.

Our recommendation is based on the typical Japanese palate; however, you are free to adjust based on your preference. For a lighter taste, add less powder and/or more water. And those who prefer stronger flavors, add more powder and/or less water

Orders ship once a week, on Wednesdays. Orders placed before Wednesday 00:00 (UTC) ship that Wednesday; later orders ship the following Wednesday. Orders to the United States may ship sooner.

Estimated delivery after shipping: Hong Kong, Malaysia and Vietnam 2–4 days; Singapore and Australia 3–5 days; New Zealand, Mexico and Europe 3–6 days; the United States 4–6 days; Canada and the UK 4–8 days.

To be included in the weekly shipment, all orders must be placed by Wednesday 00:00 (UTC). Any orders after that will be included in the following week's shipment.

If you have a situation where you need to change your shipping address, please email us at info@yedoensis.com before our Wednesday shipping date and we can change it with no issue.

We ship to any of the countries available in the country selector at the bottom of our website.

You will be charged immediately upon ordering your product. 

Our store operates in US dollars (USD). Prices are shown and charged in USD for all countries.

For the United States, we prepay import duties, so there is nothing extra to pay on delivery. For the United Kingdom, any UK VAT is included in our prices on orders up to £135. For other countries, import duties and taxes vary by country and are not included in our prices or shipping fees. Any charges on delivery are paid by the customer, so please check your country's rules before ordering.

We accept all major credit cards, Shop Pay and PayPal.

For any requests regarding returns/refunds please contact us directly at info@yedoensis.com

If you receive a damaged product please contact us with details by emailing info@yedoensis.com

We will process any refunds as soon as possible. For the following steps, please be in contact with your credit card company.