Our tea is sourced from various regions of Japan. We source much of our matcha from Uji, whereas our other teas are cultivated in regions such as Shizuoka and Kagoshima which are known to specialize in tea production.

Matcha sold outside of Japan is divided into an informal grading system. This grading system is a ploy that was developed for marketing purposes in the West and is instilled without moderation. Companies are able to assign a "grade" to their matcha without having any proper testing or checking on the accuracy of such quality levels. As a Japanese company, we do not want to assign obscure grades to our products as this is not a concept here.

We recommend that you store our teas away from light and sealed firmly in a cool environment. Placing it in the refrigerator is best to optimize long term freshness.

While it heavily depends, there will always be at least 3 months before the best by date. Upon opening, we do recommend that you consume all the contents within 1-2 months for the best quality.

Our recommendation is based on the typical Japanese palate; however, you are free to adjust based on your preference. For a lighter taste, add less powder and/or more water. And those who prefer stronger flavors, add more powder and/or less water

We ship from our Japan office every Wednesday, so as long as your order is placed before the business day begins, your order will ship the next closest Wednesday.

The estimated delivery time depends on your country of residence, however we can provide this basic template:
Japan Post Express: 2-7 business days after shipping
Japan Post Standard: 7-14 business days after shipping

To be included in the weekly shipment, all orders must be placed by Wednesday 00:00 (UTC). Any orders after that will be included in the following week's shipment.

If you have a situation where you need to change your shipping address, please email us at info@yedoensis.com before our Wednesday shipping date and we can change it with no issue.

We ship to any of the countries available in the country selector at the bottom of our website.

You will be charged immediately upon ordering your product.

Our store globally operates in USD.

However, if you choose Australia, Canada, UK, Singapore, or Japan in the country selector, it will display in those local currencies.

Please check these regulations before placing an order. These rules vary based on country and if you are charged any extra fees, we are not able to take responsibility regarding such matters.

We currently accept payments from all major credit card companies and Shop Pay.

For any requests regarding returns/refunds please contact us directly at info@yedoensis.com

If you receive a damaged product please contact us with details by emailing info@yedoensis.com

We will process any refunds as soon as possible. For the following steps, please be in contact with your credit card company.