FAQ
Frequently Asked Questions
What makes Yedoensis different from other companies?
As a Japanese company, in addition to the authenticity of our products, we guarantee that your patronage will directly benefit the local markets of Japan and continue the much needed support of the tea industry. Furthermore, we firmly believe in the quality of our products, we have direct access to what is served in tea ceremonies and other traditional teas, and can confidently say ours are of top Japanese quality.
Why is your matcha not graded?
Matcha sold outside of Japan is divided into an informal grading system. This grading system is a ploy that was developed for marketing purposes in the West and is instilled without moderation. Companies are able to assign a "grade" to their matcha without having any proper testing or checking on the accuracy of such quality levels. As a Japanese company, we do not want to assign obscure grades to our products as this is not a concept here.
How do we know the quality of your matcha then?
We are providing the best matcha we can to our customers straight from its country of origin. Our matcha is high value and versatile, making it great to drink by itself or as an ingredient for a tasty treat. The matcha we provide is that of the level in which can be served at traditional tea ceremonies in Japan and abroad. We can confidently state that our matcha is authentic, high quality, and filled with tradition.
How should I store the tea products?
We recommend that you store our teas away from light and sealed firmly in a cool environment. Placing it in the refrigerator is best to optimize long term freshness.
What is your policy on "best by" dates?
While it heavily depends, there will always be at least 3 months before the best by date. Upon opening, we do recommend that you consume all the contents within 1-2 months for the best quality.
The serving sizes are too small, what should I do?
We find Japanese palettes often prefer the 1 gram serving size, so this is what we used as our guideline. However, the beauty of powdered tea is that this can be altered to the level of your choosing. Depending on your preference, you can freely adjust the tea and water ratios until you find a balance to your liking.
What is your shipping policy?
We want to provide you with your orders as soon as possible. Since we operate directly out of Japan, we have prepared warehouses to store our products in the US to expedite the delivery process upon order. We carefully monitor our stock and do not send mass shipments to the warehouse in order to maximize freshness and quality.
Why does Yedoensis focus only on powdered teas?
Studies have shown that funmatsucha (Japanese powdered tea) extracts more nutrients from the leaves than standard brewing methods. Specifically, the process of applying hot water to tea leaves is said to only extract 30% of the contents in the leaves. In comparison, funmatsucha allows you to consume all the natural nutrients in the tea leaves as they are crushed in a fine powder without any leftover. This demonstrates mottainai, or the Japanese principle of "do not waste."
For additional information:
If you have any further questions, please do not hesitate to contact us. We will do our best to respond to any inquiry or difficulty you may be having as quickly as possible.