Wholesale Frequently Asked Questions

Ordering
How do I place a wholesale order?
Please view our inquiry sheet and let us know what you would like and we will get back to you soon as possible.
What is the minimum order quantity?
There is no minimum order quantity. Orders of US$300 or more qualify for free shipping.
Shipping, Duties, and Taxes
How are shipping costs calculated?
Shipping costs will generally depend on the destination, order size, and shipping method.
Who pays duties and taxes?
All shipments are handled under Incoterms DAP. Under DAP terms, we arrange and pay for shipping to the agreed delivery location. The buyer is responsible for import customs clearance and any applicable import duties, taxes, or other import charges. These charges are typically paid by the buyer directly to the customs broker, carrier, or relevant authority.
Can you provide an estimate on duties and taxes?
Yes, we will provide you with a general estimate based on your region and other laws.
Payment
What payment methods do you accept?
Payment is made at checkout when you place your order.
When is payment due?
Payment is due at the time of order.
Product Information
Where can I find product details?
Product details are all briefly explained on our tea listing pages. For more detailed information please contact us directly.
Can I request product samples?
We recommend ordering from our online shop to sample our teas. Our Japanese Tea Sampler includes 8 of our teas in 40 single-serve sticks, so you can taste them before placing a wholesale order.
What is the shelf life of each tea?
Each tea has a guaranteed shelf life of 18 months upon your receival of the product.
Do you provide packaging services?
All products are packaged in sealed bags with our own Yedoensis packaging or non-logo bags. We do not provide customized packaging.