Wholesale Frequently Asked Questions
Ordering
How do I place a wholesale order?
Please view our inquiry sheet and let us know what you would like and we will get back to you soon as possible.
What is the minimum order quantity?
Each order must total over $100 per shipment. Please see prices on our listing page for more details.
Shipping, Duties, and Taxes
How are shipping costs calculated?
Shipping costs will generally depend on the destination, order size, and shipping method.
Who pays duties and taxes?
All shipments are handled under Incoterms DAP. Under DAP terms, we arrange and pay for shipping to the agreed delivery location. The buyer is responsible for import customs clearance and any applicable import duties, taxes, or other import charges. These charges are typically paid by the buyer directly to the customs broker, carrier, or relevant authority.
Can you provide an estimate on duties and taxes?
Yes, we will provide you with a general estimate based on your region and other laws.
Payment
What payment methods do you accept?
Payments will be made through a custom link provided through Shopify. Credit cards, PayPal, and bank transfers are all acceptable payment methods.
When is payment due?
Payment timing and terms will be confirmed before shipment is made.
Product Information
Where can I find product details?
Product details are all briefly explained on our tea listing pages. For more detailed information please contact us directly.
Can I request product samples?
Of course, sample availability can be confirmed with our wholesale team before placing an order.
What is the shelf life of each tea?
Each tea has a guaranteed shelf life of 18 months upon your receival of the product.
Do you provide packaging services?
All products are packaged in sealed bags with our own Yedoensis packaging or non-logo bags. We do not provide customized packaging.