Cancellation policy
This Purchase Options Cancellation Policy applies to subscriptions bought on yedoensis.com (the "Site"), operated by Yedoensis Ltd. ("YEDOENSIS", "we", "us" or "our"). Please read it before you subscribe.
1. How subscriptions work
Some products can be bought as a subscription. The delivery frequency and the subscription discount are shown on the product page and at checkout. When you subscribe, you are charged for your first order at checkout. After that, you are charged automatically on each billing date, using the payment method you provided, and your order ships at the frequency you chose. Your subscription continues until you or we cancel it.
If the price of your subscription changes, we will email you before your next billing date.
2. No minimum commitment
There is no minimum number of orders. You can cancel your subscription at any time.
3. How to cancel
- In your account: log in to your account on the Site, open your subscription and select "Cancel subscription".
- By email: email us at info@yedoensis.com from the email address used for your subscription, and include your order number. We will confirm the cancellation by email.
4. When cancellation takes effect
If you cancel before your next billing date, you will not be charged again and no further orders will ship. An order that has already been charged will still ship. Because our teas are food products, we cannot refund an order that has already been charged because of a change of mind. See our Refund Policy.
5. Failed payments and out-of-stock items
- Failed payments: if a payment fails, we will try again up to 3 times, 7 days apart. If all attempts fail, your subscription will be cancelled and we will email you.
- Out-of-stock items: if an item is out of stock on your billing date, we will try again daily for up to 5 days. If it is still unavailable, that order will be skipped, you will not be charged for it, and we will email you. Your subscription will continue with the next order.
6. Cancellation by us
We may cancel a subscription, for example if a product is discontinued. If we do, we will email you and refund any amount charged for an order that has not shipped.
7. Damaged, faulty or lost orders
Subscription orders are covered by our Refund Policy in the same way as one-time orders.
8. Contact us
Yedoensis Ltd.
227-402 Daikokucho, Shimogyo, Kyoto 600-8223, Japan
Email: info@yedoensis.com
Last updated: October 16, 2026