Refund policy
This Refund Policy applies to retail orders placed on yedoensis.com (the "Site"), operated by Yedoensis Ltd. ("YEDOENSIS", "we", "us" or "our"). Our teas are food products, so we accept returns only for damaged, faulty or incorrect items. Please read this policy before you order. Nothing in this policy affects your rights under applicable consumer law.
1. Cancelling an order
If you would like to cancel your order, email us at info@yedoensis.com with your order number as soon as possible. If your order has not shipped yet, we will cancel it and refund you in full. Orders usually ship on Wednesdays (see our Shipping Policy). Once an order has shipped, it can no longer be cancelled. Customers in the United Kingdom and the European Union, see Section 2.
2. No returns for change of mind
We do not accept returns or exchanges for change of mind. This includes cases where you no longer want an item, ordered the wrong item or size, or do not like the taste. If your order is damaged, faulty or incorrect, see Section 3.
Customers in the United Kingdom and the European Union: if you are a consumer, you have a legal right to cancel your order within 14 days of delivery without giving a reason. This right does not cover sealed food items that were opened after delivery.
- To cancel, email us at info@yedoensis.com within 14 days of delivery. Then send the unopened items back to us within 14 days of telling us. We will send you the return address.
- You pay the cost of returning the items.
- We will refund the price of the items and the original standard shipping fee within 14 days of receiving the items back.
3. Damaged, faulty or incorrect items
If your order arrives damaged or faulty, or you receive the wrong item, please email us at info@yedoensis.com within 5 days of delivery. Your email must include your order number and photos clearly showing the damage, the defect or the incorrect item, together with the packaging. We cannot process a claim without photos. Once we have confirmed the issue, we will send a replacement or give you a full refund, including the original shipping fee, at no extra cost to you. We may ask you to return the item at our expense, or to dispose of it.
4. Lost or returned parcels
- Lost parcels: if your order has not arrived within the estimated delivery time, or tracking has not updated for an extended period, please contact us. We will work with the carrier. If the parcel is confirmed lost, we will send a replacement or give you a full refund.
- Parcels returned to us: a parcel may be returned to us because the shipping address was incorrect or incomplete, it was not collected, delivery was refused, or import duties or taxes were not paid. In that case, we can reship the order at your cost. Alternatively, we will refund the price of the items minus the original shipping fee and the cost of returning the parcel to us.
5. How refunds are issued
Approved refunds are issued to your original payment method within 5 business days. For returns, a refund is approved once we have received and checked the returned items. Your bank or card issuer may take additional time to show the refund on your statement. Orders are charged and refunded in US dollars (USD), so the amount in your local currency may differ because of exchange rates.
6. Wholesale orders
This policy applies to retail orders. For returns or issues with a wholesale order, please contact us at info@yedoensis.com.
7. Contact us
Yedoensis Ltd.
227-402 Daikokucho, Shimogyo-ku, Kyoto 600-8223, Japan
Email: info@yedoensis.com
Last updated: October 12, 2026